Everything we sell is a digital service delivered online, so nothing is shipped. Delivery dates are set out in your agent blueprint or engagement agreement.
For work scoped on a discovery call, the payment terms, cancellation terms and any refunds are set out in your signed proposal or engagement agreement.
If we charge you twice or charge the wrong amount, we refund the difference in full as soon as you tell us.
Email hello@rainmindz.com from the address you paid with, and include the date and amount of the payment. We reply within 2 business days.
Approved refunds go back to the card you paid with. They usually take 5 to 10 business days to appear, depending on your bank.
If you have a problem with a charge, please contact us before disputing it with your bank. It’s usually faster to sort it out directly.
11 November 2026